During the first post-COVID confinement week, the average traffic per user was at least 20 minutes of fixed voice and 66 minutes of mobile voice.
In the week of 2 May to 8 May, complaints about the sector continued to increase, having risen by 7% in relation to the previous week.
The study appraised the quality of the service in a total of 86 municipalities, representing 23% of the country's surface area.
The aim of the guide is to help the users to know their rights, supporting them in the current circumstances.
Complaints about electronic communications increased in the week of 25 April to 1 May and about postal services declined.
In the week 20 to 26/04/2020, postal parcel traffic increased by 11%. International parcels received from abroad grew by 16%.
ANACOM recommends that 37 million should be used in the development of communications in Portugal, for the benefit of users.
In terms of residential fixed accesses, the number of tests more than doubled in the week 13 to 19/04/2020. In terms of mobile accesses, it more than tripled.
Sheltering in place increases the consumption of both electronic and postal communications services. In the week 13 to 19.04.2020, parcel traffic increased by 10%.
Users of telecommunications services are subject to more restrictive arrangements than users of other essential services.