2. Protection of consumer and user rights and guaranteeing a universal product (2nd strategic area of action in ICP's Plan of Activities)

Published on 12.11.2002

In 2001, the ICP played an active role in the defence of consumers' rights and guaranteed a universal service, so that it could guarantee that the communications policy social and economic objectives are complementary.

In terms of guaranteeing a universal service, ICP inspected the universal service obligations of PT Comunicações and CTT - Correios de Portugal. That is, ICP made sure they provided certain services, with a certain level of quality and reasonable prices, regardless of the location, social or economic conditions of the consumer, or special needs of senior citizens, the disabled or other.

2.1. Protection consumer and user rights https://www.anacom.pt/render.jsp?categoryId=46352
2.2. Information availability https://www.anacom.pt/render.jsp?categoryId=46353
2.3. Promotion of a universal telecommunications service https://www.anacom.pt/render.jsp?categoryId=46354
2.4. Promotion of a universal postal service https://www.anacom.pt/render.jsp?categoryId=46355