The Seminar for releasing the public results obtained, in 2007, by ECSI Portugal - National Index of Customer Satisfaction will be held on 20 June at the IPQ - Instituto Português da Qualidade (Portuguese Quality Institute).
This National Index of Customer Satisfaction is a system for measuring the quality of goods and services available on the national market, by means of customer satisfaction. It was created with the objective of supplying companies, on an annual basis, with the means which will enable them to assess the perception of their customers in respect of goods and services which they supply, becoming a performance measurement indicator for the national and European economies.
In its ninth edition, the National Index of Customer Satisfaction encompasses the following sectors: communications, energy, insurance, banking, fuels and passenger transport.
This project is sponsored by ANACOM, for the communications sector.
ANACOM board member, Eduardo Cardadeiro will speak at the session on ''The role of the disclosure of satisfaction indicators in the strategy for protecting the interests of consumers and the promotion of quality of services''.
Participation is subject to prior registration, by email to eventos@mail.ipq.pt.
Further information:
- IPQ - Instituto Português da Qualidade http://www.ipq.pt/
- IPQ-ECSI http://www.ipq.pt/ecsi/index.html
