By determination of 7 February 2013, ANACOM granted the request presented by CTT - Correios de Portugal to discount records covering the sending of non-priority and priority mail from the calculation of quality of service indicators defined in the Convénio de Qualidade (Quality Convention) of the universal postal service of 10 July 2008.
The records in question are those directly affected by the general strike of 14 November 2012, referring to the following routes and periods:
- correio normal (non-priority mail) sent from 9 to 14 November (inclusive) on all national routes;
- correio azul (priority mail) sent on 13 and 14 November on mainland routes;
- correio azul (priority mail) sent from 12 to 14 November (inclusive) on Mainland routes and routes in the Azores and Madeira.
Consult:
- Decision authorising CTT to deduct records from the calculation of quality of service indicators https://www.anacom.pt/render.jsp?contentId=1153443
