Several improvements have been made to the complaints forms available on ANACOM's Consumers' and Institutional Websites.
Both forms now call attention to the virtual assistant "A ANACOM responde", so that before completing the form, users might check if there is alternative, faster way of resolving their question or problem, instead of submitting a formal complaint. To help users complete the form properly, help messages are now available permanently.
From now on, after submitting a complaint, users will receive automatic email notification that their "form has been submitted successfully", including an explanation of how ANACOM will deal with the issue that is the object of the complaint, signed by the corresponding area (Consumer Supporting or Public Attendance).
The main difference between the two forms is that the form on ANACOM's Consumers' Website only allows complaints about operators/service providers, whereas using the form on ANACOM's institutional website, complaints can also be made about the services provided directly by this Authority; the latter form can also be used to request information and make suggestions.
