On 16 December 2013, the European Commission (EC) published a communication on a roadmap for completing the single market for parcel delivery. The roadmap is set out as a driver of e-commerce in the European Union (EU), specifically with a view to ensuring that retailers and consumers have affordable access to high-quality parcel delivery services.
This communication has three basic objectives: increase transparency, information and information exchange; improve the availability, quality and affordability of delivery solutions; and improve complaint handling and redress mechanisms for consumers.
For each of these objectives the EC identifies specific non-legislative actions to be taken by the various actors in the parcel delivery e-commerce value chain. The EC will assess these actions over 18 months and, if these are not effective or are not implemented, it will assess whether further action is necessary.
Further information:
- A roadmap for completing the single market for parcel delivery http://ec.europa.eu/internal_market/e-commerce/docs/parcel-delivery/131216_roadmap_en.pdf
- COMMUNICATION FROM THE COMMISSION A roadmap for completing the single market for parcel delivery Build trust in delivery services and encourage online sales http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52013DC0886
