Fixed service penetration rate reaches highest level since 2006 but 25% of customers do not use the service

At the end of 3rd quarter 2017, there were 46.6 accesses per 100 inhabitants in Portugal, the highest level recorded since these statistics were first compiled (4th quarter 2006). However, according to Marktest's Barómetro de Telecomunicações (Telecommunications Barometer), about 24.5% of fixed telephone service customers did not use the service.

The total stock of main telephone accesses was reported at 4.8 million accesses (an increase of 0.3% over the previous quarter and an increase of 0.8% year-on-year). The growth reported over the quarter (+14 thousand accesses) was mainly due to an increase in VoIP/VoB accesses (+78 thousand accesses), including accesses supported over optical fibre and cable TV networks. These increases more than offset the decline in analogue accesses (16 thousand accesses) and a decline of around 600 fixed accesses supported over mobile networks.

There were around 3.92 million fixed telephone service customers with direct access (0.7% more than in 3rd quarter 2016). This increase is the smallest reported since 2014.

There were also around 20 thousand public pay-telephones (a decrease of 4.5% over 3rd quarter 2016).

At the end of September, MEO was responsible for 44.9% of all main accesses, followed by Grupo NOS with a 35.3% share. Vodafone, with 15.7%, was the provider whose share grew the most over the quarter. Nowo/ONI reported a share of 3.8%.

In terms of traffic, the volume of fixed voice minutes decreased by 11.3% compared to 3rd quarter 2016. Each main access reported an average of 84 minutes per month: 64 minutes in fixed-fixed calls (five minutes fewer than in the previous quarter), 9 minutes in fixed-mobile calls (in line with the previous quarter) and 5 minutes in calls to international numbers (one minute fewer than in the previous quarter).

Infographic about fixed telephone service

Infographic of Fixed telephone service

Consult the statistical report: