Auditing of values for quality-of-service indicators and complaints and requests for information (2021 to 2024) reported by CTT - Correios de Portugal and Real Mail Study (2022)

By decision of 11 March 2024, ANACOM approved the launch of a public tender to carry out auditing of the annual values reported by CTT - Correios de Portugal for indicators of quality of service, complaints and requests for information (2021 to 2024), and also of the Real Mail Study (2022).

ANACOM has also approved the make-up of the tender panel and the tender documents (specifications and schedule).