Information services on the prices of calls to ported numbers

When operators of the fixed telephone service (FTS) and the mobile telephone service (MTS) have tariff plans that may imply that a call to a ported number is more expensive than before portability, they are required to maintain a telephone service providing information on the prices of voice calls, data and short messages to ported numbers. Accordingly, this obligation to provide an information service applies only if a call to the ported number is more expensive than before it was ported.

As a result of changes to the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?categoryId=333120), and without prejudice to other forms of information on pricing, as from 13 September 2018, companies offering the mobile telephone service or the telephone service available at a fixed location, with tariff plans which may imply that a call to a ported number is more expensive than before portability, are required to make a telephone information service available, by means of a number that is free for calls originating on the same network, providing information on the prices of calls and non-call related communications (communications other than a call, supported by a signalling message in which the number is used for forwarding) to ported numbers.

According to information so far provided to ANACOM by operators covered by the current version of paragraph 6 of article 21 of the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?contentId=1435216), as from 13 September 2018, information services (free for calls originating on the same network) are available, as shown in the following table:

Operators with obligation to implement the service providing information on the price of calls to ported numbers1

Services

Numbers to access service providing information
on prices of calls to ported numbers

COLT Telecom

FTS

16780 (free for calls originating from own network)

CTT (Phone-ix)

MTS

1692 (free for calls originating from own network)

G9Telecom

FTS

800 450 013 (freephone)

LYCAMOBILE

MTS

[Information not available]

MEO

FTS/MTS

800 962 029 (freephone) - MEO customers and customers with UZO tariffs

NOS Comunicações

FTS/MTS

1242 (free for calls originating from own network)

NOS Açores (formerly ZON TV Cabo Açoreana)

FTS

16161 (free for calls originating from own network)

NOS Madeira (formerly ZON TV Cabo Madeirense)

FTS

16130 - consumer customers (free for calls originating from own network)
16131 - business customers (free for calls originating from own network)

NOWO (ex-Cabovisão)

FTS/MTS

16800 (free from NOWO fixed or mobile network, available 24 hours a day, 7 days a week)

ONITELECOM

FTS/MTS

16500 (working days from 9 am to 7 pm). Free call from all Oni or NOWO national and mobile fixed networks2

 

VODAFONE

 

FTS/MTS

12715 (free for calls originating from same network). The free information service accessed through this number is provided through an assistant and is available every day, 24 hours a day, only for calls originating from the same network3

For further information, contact your service provider.

Notes
nt_title
 
1 Providers with tariff plans which may imply that a call to a ported number, once it no longer belongs to the same network, is more expensive than before it was ported.
2 30 Cents (including VAT), from other national mobile networks.
3 For calls not originating on the Vodafone network, there is also a paid information service, accessed by calling 16912; this is provided through an answering service and is available every day, 24 hours a day (tariff applies).