21. Do I have to pay for voice messages that are left in my voicemail while I am roaming?

In the European Economic Area (EEA)1

You do not have to pay if someone leaves you a voicemail message, provided that the call originated in an EEA country. However, you may have to pay to listen to voicemail messages when in one of these countries.

In other (non-EEA) countries

Even if you have your phone switched off, you may have to pay if someone leaves a message in your voicemail. Check with your operator about applicable roaming tariffs and how to avoid these costs (for example, you can turn your voicemail off before travelling).


1 European Union countries plus Iceland, Norway and Liechtenstein.