Next generation call centres: CTI, voice and the web / David Bradshaw, Stephen Wood and John Delaney
The business case for next-generation IP networks / David Lewin, John Delaney
Multimedia messaging service : FAQs: Ovum White Paper - May 2002 (based on the analysis of Ovum's MMS research) / John Delaney, Dario Betti and Nikki Murrel
MMS and SMS : multimedia strategies for mobile messaging / John Delaney, Dario Betti and Nikki Murrel
Mobile VoIP : dump mobile operator stocks now?: apresentação na ANACOM em 16 de Dezembro de 2005 / John Delaney