Next generation call centres: CTI, voice and the web / David Bradshaw, Stephen Wood and John Delaney
The business case for next-generation IP networks / David Lewin, John Delaney
MMS and SMS : multimedia strategies for mobile messaging / John Delaney, Dario Betti and Nikki Murrel
Triple play and service bundling [documento electrónico] : strategies in the european market / John Delaney, Marta Muniz Mendez-Villamil