Customer relationship outsourcing in Europe : outsourcing call centers and CRM in seven major european markets / ed. Datamonitor
iTV content in Europe to 2005 : generating value from digital television / ed. Datamonitor
Digital and interactive TV markets : service development and uptake to 2007 / ed. Datamonitor
The emerging market for mobile web-services : a proposition in many guises / ed. Datamonitor
Real web services : vendor implementations and suscesses in the real world / ed. Datamonitor
Changing regulation for digital and interactive TV : addressing access, content quality and interactive service provision / ed. Datamonitor
The future of UK DTT : developing digital beyond the pay-TV market / ed. Datamonitor
iTV revenue streams and business models : balancing ARPU and future growth to 2006 / ed. Datamonitor
Digital TV markets 2004 : developments of the western and US markets to 2008 / ed. Datamonitor
Secure access solutions : smart cards for logical and physical access / ed. Datamonitor
The evolving european business broadband market : is broadband on the verge of becoming a utility? / ed. Datamonitor
European pay-TV strategies : boosting ARPU and handling churn / ed. Datamonitor