Service support / OGC - Office of Government Commerce
Service delivery / OGC - Office of Government Commerce
Planning to implement service management / OGC - Office of Government Commerce
Application management / OGC - Office of Government Commerce
ICT infrastructure management / OGC - Office of Government Commerce
Security management / OGC - Office of Government Commerce
Business perspective : the IS view on delivering services to the business / OGC - Office of Government Commerce
Nine steps to success : an ISO 27001 implementation overview / Alan Calder