Telecoms services for smaller businesses : US strategies and implications for Europe / Gary Iles, Paul Knott; edited by Kate Gentles
Competing for the future / Gary Hamel, C.K. Prahalad
Teoria organizacional : estruturas e pessoas / João Abreu de Faria Bilhim
Interactive marketing : the future present / Edward Forrest, Richard Mizerski
The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton