Achieving high performance in the postal industry [documento eletrónico] : Accenture research and insights 2013 / Brody Buhler, Andre Pharand, Vineet Narang
EU online trustmarks building digital confidence in Europe [documento eletrónico] / ed. European Commission
Europe digital future in focus 2013 [documento eletrónico] : key insights from 2012 and what they mean for the coming year / ed. ComScore
Protecting and empowering consumers in the purchase of digital content products [documento eletrónico] / Organisation for Economic co-Operation and Development
Electronic and mobile commerce [documento eletrónico] / Organisation for Economic co-Operation and Development
E-commerce and delivery [documento eletrónico] : a study of the state of play of EU parcel markets with particular emphasis on e-commerce / Henrik B. Okholm...[et al.]
Statistique des services postaux 2012 / Union Postale Universelle