A comparison of the dispute resolution powers of regulators [documento electrónico] / Luca Schiavoni, Charlie Vlieland-Boddy
European benchmark on operator billing payment mechanisms [documento eletrónico] : solutions, markets and regulations / ed. Association Française de Multimédia Mobile
Panorama européen du paiement sur facture opérteur [documento eletrónico] : solutions, marchés et réglementations / ed. Association Française de Multimédia Mobile
Mobile payments in Europe [documento eletrónico] : white paper / Christopher Backeberg
Understanding the impact of social media on companies [documento eletrónico] / Jaqueline Anderson, Bill Tuohig
The consumer conditions scoreboard [documento electrónico] : consumers at home in the single market / European Commission
30 anos da primeira Lei de Defesa do Consumidor / Direção-Geral Consumidor