Guide for the introduction of a computerised subscriber management system (CSMS) / International Telecommunication Union
Deploying multiservice networks to support convergence : 23rd - 24th November 1999, the Park Lane Hotel, London / org. Institute for International Research
Optimising architectures for multiservice networks : 23nd November 1999, the Park Lane Hotel, London / org. Institute for International Research
TCP/IP clearly explained / Pete Loshin
Managing microsoft exchange server / Paul Robichaux