CRM : customer relationship management : serviços e software aplicacional : mercado e tendências em Portugal, 2000 - 2006 / anal. Orlando Ribeiro de Almeida
CRM - customer relationship management : serviços e software aplicacional: mercado e tendências em Portugal, 2000 - 2005 / anal. Orlando Bandeira de Almeida
Succeeding with objects : decision frameworks for project management / Adele Goldberg and Keneth S. Rubin
Object success : a manager's guide to object orientation, its impact on the corporation, and its use for reengineering the software process / Bertrand Meyer