Information technology service management : part 1: specification: BS ISO/IEC 20000 - 1: 2005 / British Standards Institution
Information technology service management : part 2: code of practice: BS ISO/IEC 20000 - 2: 2005 / British Standards Institution
IT governance based on Cobit : a pocket guide / Koen Brand, harry Boonen
Service delivery / OGC - Office of Government Commerce
Introduction to ITIL / OGC - Office of Government Commerce
Software asset management / OGC - Office of Government Commerce
Managing cyber threats : issues, approaches, and challenges / ed. by Vipin Kumar, Jaideep Srivastava, Aleksandar Lazarevic
Linux e o software open source [documento electrónico] / IDC Portugal