Melhoria dos serviços telefónicos e de dados com redução de custos no sector público : caso de estudo / Augusto Casaca...[et al.]
Manager's guide to contingency planning for disasters : protecting vital facilities and critical operations / Kenneth N. Myers
Performance management framework [documento electrónico] : bridging the gap between business and IT value. . Creative cost containment / Lars Mieritz; Steve Narramore