Planning to implement service management / Vernon Lloyd, Colin Rudd, Chris Littlewood
Introduction to ITIL / OGC - Office of Government Commerce
Maitland + 20 : fixing the missing link ; a collection of essays to mark the 20th anniversary of the final report from the Independent Commission for World Wide Telecommunications Development, set up by the UN's International Telecommunication Union and chaired by Sir Donald Maitland GCMG / Victor Ayeni...[et al.]
Internet measurement : infrastructure, traffic, and applications / Mark Crovella, Balachander Krishnamurthy