On creating competition and strategic restructuring : regulatory reform in public utilities / ed. Emiel F. M. Wubben and Willem Hulsink
The mobile customer experience (2003-2007) : how the industry can succed in an evolving market / Lisa Modisette
Worldwide telecommunications fixed public network services guide / ed. Gartner Group
TL 9000 : Quality management system measurements handbook / Quest Forum - Quality Excelence for Suppliers of Telecommunications Forum
Communications markets analysis / ed. Espicom
European Information Technology Observatory 2003 / European Information Technology Observatory (EITO)